Refund policy

REFUND & RETURN POLICY
Not My Mess Co.
Last updated: September 26, 2026

Every Not My Mess Co. item is printed or embroidered to order, just for you. Because of that, here's how returns work.

WE'LL MAKE IT RIGHT IF:
- Your item arrives with a misprint, defect or damage
- You received the wrong item or size (our mistake)

Email codyklemola@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. We'll send a free replacement or a full refund, your choice. You don't need to send the item back.

WE CAN'T ACCEPT RETURNS FOR:
- Ordering the wrong size
- Changing your mind

Please check the size details on each product page before ordering. Fitted styles run snug, and our hoodie runs small, so size up if you're between sizes.

CANCELLATIONS
Orders go into production quickly. Email us within 2 hours of ordering to cancel. After that, the item may already be in production and can't be cancelled.

LOST OR UNDELIVERED PACKAGES
If your order hasn't arrived within 30 days of the estimated delivery date, email us and we'll look into it. If a package is returned because of an incorrect or incomplete address entered at checkout, we can reship it once you cover the new shipping cost.

REFUND TIMING
Approved refunds go back to your original payment method. Your bank may take 5-10 business days to show it.

CONTACT
Not My Mess Co.
Kelowna, British Columbia, Canada
Email: codyklemola@gmail.com